Boosting morale in the office changes the dynamic of the workplace. It results in a more effective team which results in an efficient workplace. There are numerous morale booster tactics that a company can engage in to maximize efforts in the workplace. According to sociologist Alexander Leighton, “morale is the capacity of a group of people to pull together persistently and consistently in pursuit of a common purpose”. Therefore, it is a goal that companies strive for and good morale results in productive employees who collaborate better, miss fewer workdays and feel more satisfied by their work.
Motivation is a driving factor for workplace performance, specifically for those working in the customer service industry. Customer service requires interaction between people and motivation can create a positive experience with customer services. Service jobs require energy and at times these jobs can be challenging. Ultimately it is the job of the employer to make sure that the customer service team is kept motivated to achieve an optimally performing workforce. When a company lacks morale and is demotivated, it will suffer, and therefore it is important to tap into these morale booster tips:
Morale Booster Tips
Trust Your Staff
Managers should trust their staff because from a lack of trust flows an overall lack of morale. A company that does not trust its employees to work unsupervised is a company that usually has an overall lack of morale in the workplace.
Invest in Training and Development
Training and developing your staff indicates to them that you are willing to invest in them and that you have their best interests at heart. It shows you want them to be the best they can be and by providing ongoing training to your employees you allow them to develop further professionally. Training provides the opportunity grow within the company. Training also increases morale and productivity in the company.
Provide the Right Tools
In order to get the job done, employees not only need the right skills, but the right tools too. The quality of tools available to your employees is therefore important and providing them with the right tools enables them to perform the job efficiently and effectively.
Engage in Open and Transparent Communication
As the manager or leader of the company, you can boost office morale by clearly communicating with your staff as often as possible.
Incentivize Your Staff
Every business owner knows that the incentives they offer motivate and encourage their staff to do something. More incentives result in a stronger office morale. When staff are aware that they will be rewarded for their work, they will work harder in order to achieve the recognition and rewards offered.
Games, Games, Games
Having a day dedicated to games or incorporating games into the work week can boost company morale. There are many games you can initiate, for example: a scavenger hunt or a trivia competition. Games give your employees a chance to relax and take a break. Incorporating games into the office is a fun and interactive way to build morale and establish team-building. Game Shows Alive offers different game show units based on interactive play that can build team bonding. For example: The Cruise Director, Horse Racing and S.O.S (Small Office Social).
Volunteering as a team will make employees feel connected to their community and will result in feeling good about themselves. They will also see another side of each other through volunteering and they may find commonalities which can create good company morale.
Turn meetings into events such as themed potlucks and create a change in attitude towards compulsory meetings. A themed potluck is a bring-and-share concept when everyone contributes a meal or a snack to match a particular theme and then everyone shares their food. Food can help people to get excited about the meeting, and therefore, their work.
Higher employee morale results in more productivity, collaboration, and retention at your company.